Return policy

We are committed to providing you with a refined and seamless shopping experience. Should you wish to return an item, we have outlined our policy below to ensure the process is as elegant and straightforward as possible.

Eligibility for Returns

To maintain the highest standards of quality for all our customers, returned items must meet the following criteria:

The item must be unused and in the exact same condition as when you received it.
The item must be retained in its original packaging.
Timeframe for Returns

We offer a graceful window of 30 days from the date of delivery to initiate a return. Please ensure your request falls within this period to be eligible for a refund.

How to Initiate a Return

To begin the return process, please send an email to help@qdxymsy.com. In your message, kindly provide your order details and the reason for the return. Please note: You must email us to obtain the specific return address and further instructions. Do not send items back without prior authorization, as they may not be processed.

Refund Processing

Once we receive your returned item and verify that it meets our return conditions, we will promptly process your refund. Please allow 7-14 business days for the refund to be completed and reflected in your original payment method.

If you have any questions or require assistance, our dedicated support team is here to help. Simply reach out to us at help@qdxymsy.com.